Frequently Asked Questions

SiteLock

Website Protection identifies security issues on your website that could allow a hacker to steal information, deface your site, or infect your customers. Site Scanner's daily vulnerability scan looks for threats and categorizes them by severity with an easy-to-read scorecard and gives you recommendations on how to fix them.

More SiteLock FAQ and Articles

SiteLock Articles

What is SiteLock 911?

If your site is infected with malware, you'll want it cleaned, and fast. SiteLock 911...

Verify Domain Ownership

Before SiteLock can run an application scan on your site, you'll need to verify that...

Upgrading Your SiteLock Account

If you want to add features to your SiteLock account, such as SMART scans or...

Scan My Website

After you set up SiteLock, you can request it to perform any of the scans available...

Change Your Language

SiteLock lets you change the language that your interface displays in. Log in...

What does my Security Summary report mean?

After SiteLock has scanned your site, it gives you a status for each of its scans....

PCI Compliance

At this time, the only CheapDomain.com products that offer PCI compliance are Online...

Insecure Direct Object References

Direct object references expose website or account-specific details, such as account...

Remove Malware from Your Website

If your website has malware on it, your hosting account's security was compromised and...

My website was hacked!

If your website was hacked, it means someone gained access to your website's files and...

Add the Trust Shield Seal to Your Site

If SiteLock has scanned your site and not discovered any malware on it, you can add a...

Verify Your Domain by Uploading a File

You can verify that you control the domain name you want SiteLock to scan by uploading...

Verify Your Domain by Adding Code to Your Home Page

You can verify that you control the domain name you want SiteLock to scan by adding...

Fix Failed Scans

If SiteLock detects compromises or vulnerabilities, it offers two methods to fix them....

SiteLock WAF / CDN FAQ

How does SiteLock WAF / CDN work? Through a simple change to your website DNS...

Set up TrueShield (WAF) and TrueSpeed (CDN)

If you purchased a SiteLock Deluxe or Ultimate plan, you may need to run the...

Set up SMART Scans

If you have a SiteLock Essential, Deluxe, Ultimate, or 911 plan, you can set up SMART...

Set up Your Account

If you've already purchased SiteLock, set it up to start scanning your site to...

Manually Set up an Extended Validation Certificate

SiteLock Deluxe and Ultimate plans include an SSL certificate. However, the new...

What is SiteLock?

SiteLock is a simple tool for maintaining security on your websites and servers....

SiteLock 911 Didn't Clean My Site

In the case where 911 doesn’t remove an issue, please call SiteLock directly to...

Which of my domain names will SiteLock scan?

When you set up your SiteLock account on a domain name ( more info ), it will scan...

Download Settings

If you're trying to configure SiteLock's download settings for SMART scans, you can...

Is there malware on my domain?

If you suspect there's malware on your domain's website, you can use the following...

Remove SiteLock from Your Domain or Website

If you no longer want SiteLock to scan your website for malware, you can cancel your...

Change Your Domain

If you want to change the domain name SiteLock protects, you cannot do so directly....

Log in to Your Account

After setting up SiteLock ( Standalone / Server ), you'll probably...