Frequently Asked Questions

Hosted Exchange Email

Hosted Exchange Email is available with select Personal and Group Email plans. Microsoft Outlook and Group Microsoft Outlook plans allow you or your team to manage email with the features and layout you already know and love with Outlook 2007 or Entourage 2008. All of our Hosted Exchange Email plans also include Outlook's powerful shared calendar feature, giving your team members the ability to collaborate, plan and schedule meetings, and share a global address book

More Hosted Exchange Email FAQ and Articles

Hosted Exchange Email Articles

Do I need to make any changes to my domain settings when I am upgraded from Hosted Exchange?

If your domain is registered with GoDaddy, and you are using GoDaddy nameservers, you...

My Email Is Being Migrated to Office 365

This information is for folks who are being migrated to Office 365. If you have...

My Email Is Down

To see if the cause of your email being down is a service outage, check...

What is the difference between Hosted Exchange and Office 365?

The main difference between Hosted Exchange and Office 365 is old vs. new. But check...

Why am I being moved from Hosted Exchange?

You’re being upgraded from Hosted Exchange to Office 365 because we're retiring...

MX Records

If your domain is not in your NameCat.com account, you will need to update your MX...

My Email Is Not Working

To see if the cause of your email being down is a service outage, check...

Steps in the Upgrade Process from Hosted Exchange

We do most of the work for you to move your email data and service from Hosted...

Will my pricing or billing change when I am moved from Hosted Exchange?

This article does not apply to you if you are converting from a Hosted Exchange...

What does my email bounceback mean?

When a mail server cannot send or deliver an email, it generates a "bounceback"...

Reference Guide

Welcome to Hosted Exchange! In a just a few steps, you can set up your mailboxes to...

What is Hosted Exchange?

Hosted Exchange synchronizes Microsoft Outlook® with your desktop computer and any...

Setting up Email on Your BlackBerry z10

You can set up your BlackBerry z10 to work with your Workspace Email or Hosted...

BlackBerry: Setting up Exchange

You can set up a Hosted Exchange Email account on your BlackBerry®. However,...

Getting Started with My Email Account

When you configure your Hosted Exchange Email account, the setup wizard helps you...

Logging in to Your Email Account

From the Hosted Exchange Email Manager, you can manage your organizations, mailboxes,...

Using Email, Calendars, and Contacts on Your iPhone or iPad

On an iPhone® or iPad®, Hosted Exchange not only lets you send and receive...

Using an Android Mobile Device

On an Android® Mobile Device, Hosted Exchange not only lets you send and receive...

Updating DNS Records

For your Hosted Exchange Email account to work properly, you need to modify your...

Outlook: Creating a Backup File

To prevent data loss, we recommend backing up your email. You can easily and routinely...