Frequently Asked Questions

Web & Classic Hosting Articles

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Fixing DNS Issues for New Hosting Accounts

When you set up your hosting account , we'll let you know if your domain name's DNS...

Allowing Spam (Resource Overusage)

Websites and applications that promote spam behavior can cause significant overuse of...

Web Scraping, Indexing, and Scanning Applications (Resource Overusage)

You cannot host websites or applications that that scan, scrape, or index external...

Auto-Blogging, Article Spinning, and SEO-Inflation (Resource Overusage)

You cannot host applications that perform artificial SEO inflation, also known as...

Anonymous User Content (Resource Overusage)

Websites that let anonymous users create and/or upload content can cause significant...

Plesk vs. Classic Windows Hosting: Software Engineering Differences

Our Plesk shared hosting accounts handle the following software engineering features...

Hosting Account Getting Started Guide

If you're new to hosting, this article will help you get started. 1. Set up Your...

Moving Small WordPress Sites to POWERHOSTER.COM

There are different ways to move your WordPress® site between hosts. The easiest...

Removing Spanish-Language Support from the Hosting Control Panel

We are removing Spanish-language support from our Web and Classic Hosting account's...

Migrating Windows Classic Accounts: FrontPage & Access End of Support

Over the coming weeks, we're migrating customers using IIS 6-based Windows Classic...

POWERHOSTER.COM Upgrading Databases to MS SQL 2012

We're migrating Web & Classic shared hosting customers using MS SQL databases to a...

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Common Causes for Resource Overusage (Linux)

Your shared hosting account can only use a limited amount of system resources. If you...

Storing Large Files or File Collections (Resource Overusage)

Your hosting account can overuse resources if you are hosting a file repository or...

Mass Merchant Affiliates and Cloned Websites (Resource Overusage)

You cannot host websites that pull content from third parties to generate unique...

Outdated Applications and Add-Ons (Resource Overusage)

Web applications (WordPress, Drupal, etc.) that are out of date can contain bugs that...

Additional Resource Usage Causes (Resource Overusage)

Besides the common causes for resource usage , there are some additional...

How do free hosting credits work?

We offer credits for free cPanel shared hosting accounts when you purchase some of our...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to...

My website was hacked. What should I do?

First off, if your site was hacked, you have our sympathy. It's really frustrating...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Website Speed Tests

To test your website's speed, it's a good idea to make sure it's not just your local...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Mass Email Applications (Resource Overusage)

You cannot host applications that send massive email campaigns or generate excessive...

Reset Your FTP Username and Password

You can reset or change the credentials you use to log in to your hosting account via...

Create MySQL or MS SQL Databases

You can create databases on your hosting account for your websites to use. The types...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

Move Your WordPress Site to a Different Directory

What if you installed WordPress® in the wrong directory? Don't worry — it...

Move from Free Classic Linux Hosting to cPanel

When you upgrade from Classic hosting to cPanel, you will need to move your website....

Software Differences Between Classic Linux Hosting and cPanel

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Working with Error Logs

Our Linux-based hosting accounts let you enable Error Log collection for seven-day...

What is my FTP host or address?

Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...

CDONTS Example for ASP Hosting

This is an example of a CDONTS script that works with our ASP hosting plan. This...

Why is WordPress unable to connect to my database during install?

If you are getting an "Error establishing a database connection" message when trying...

Moving Large WordPress Sites to POWERHOSTER.COM

There are different ways to move your WordPress® site between hosts. The easiest...

Magento: Applying SUPEE-5344 (Web Hosting)

Magento announced a critical security vulnerability with its software and issued a...

Msg 195, Level 15, State 1 / 'APPEND' is not a recognized option.

Your website might display the following error if you're using an MS SQL database:...

Msg 321, Level 15, State 1 / "FASTFIRSTROW" is not a recognized table hints option..."

Your website might display the following error if you're using an MS SQL database:...

Msg 102, Level 15, State 1 / Incorrect syntax near 'Integer'.

Your website might display the following error if you're using an MS SQL database:...

Msg 156, Level 15, State 1 / Incorrect syntax near the keyword 'COMPUTE'.

Your website might display the following error if you're using an MS SQL database:...

Msg 102, Level 15, State 1 / Incorrect syntax near '*=' or '=*'.

Your website might display on of the following errors if you're using an MS SQL...

Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015)

All Joomla!® users need to patch their installations due to a vulnerability...

Setting Your Preferences

Website preferences are settings you can use to help manage your website. Your...

Find Your Database Hostname

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Backup Your Website with FTP and FileZilla

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Move Your Website to cPanel Manually

While moving your website from Classic hosting to cPanel , you may need to manually...

What is FTP?

FTP - which stands for F ile T ransfer P rotocol - lets you upload your...

FTP: How to Upload Files

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Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

My website was hacked!

If your website was hacked, it means someone gained access to your website's files and...

What is a website backup?

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Exporting MySQL Database in SSH

Servers without a control panel (such as cPanel, Plesk, or Simple Control Panel) do...

Change PHP Settings

If the default settings for your hosting account do not meet the requirements of your...

Disable WP_CACHE for WordPress              

If you're publishing recent changes to your WordPress website and not seeing them...

Change the Header in WordPress              

You can manually make changes to the PHP code in the header of your WordPress site....

Log in to WordPress              

To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

Change a Theme in WordPress              

You can make minor changes to the look and feel of a theme from within WordPress....

Create and Activate a Child Theme in WordPress              

When customizing a theme, it is recommend to create a child theme to make changes to....

Change the Footer in WordPress              

You can manually make changes to the PHP code in the footer of your WordPress site....

Install a Theme in WordPress              

You can install a theme from WordPress, or upload a premium theme that you have...

Change a Theme in WordPress              

Changing your WordPress theme enables you to change much about how your website is...

Install a WordPress Plugin Using FTP              

Some premium or custom WordPress plugins may require you to install them through FTP....

Install a Plugin in WordPress              

You can install a WordPress plugin using the available plugins in WordPress, or...

Troubleshoot Theme Issues in WordPress              

WordPress theme errors can result in error messages or blank white pages, which is...

Troubleshoot and Fix Theme Issues in WordPress              

From time to time a WordPress site can cause an error or issue with your site. When...

Fix WordPress Theme Errors              

After troubleshooting your site to determine the error, you can attempt to fix your...

Add and Edit Content in WordPress              

It's easy to add and edit content on your WordPress website using Page Builder....