Frequently Asked Questions

Web & Classic Hosting Articles

What does it mean to get hacked?

"Hacked" is a term you hear thrown around a lot — especially regarding websites...

Fixing DNS Issues for New Hosting Accounts

When you set up your hosting account , we'll let you know if your domain name's DNS...

Plesk vs. Classic Windows Hosting: Software Engineering Differences

Our Plesk shared hosting accounts handle the following software engineering features...

Hosting Account Getting Started Guide

If you're new to hosting, this article will help you get started. 1. Set up Your...

Moving Small WordPress Sites to NameCat.com

There are different ways to move your WordPress® site between hosts. The easiest...

Removing Spanish-Language Support from the Hosting Control Panel

We are removing Spanish-language support from our Web and Classic Hosting account's...

Migrating Windows Classic Accounts: FrontPage & Access End of Support

Over the coming weeks, we're migrating customers using IIS 6-based Windows Classic...

NameCat.com Upgrading Databases to MS SQL 2012

We're migrating Web & Classic shared hosting customers using MS SQL databases to a...

Common Causes for Resource Overusage (Linux)

Your shared hosting account can only use a limited amount of system resources. If you...

How do free hosting credits work?

We offer credits for free cPanel shared hosting accounts when you purchase some of our...

What is my FTP port?

Use port 21 when you're connecting an FTP client to your hosting account. Next...

Should I choose a Windows or Linux hosting account?

If you've already decided you need a hosting account, you might get slipped up when...

Website Speed Tests

To test your website's speed, it's a good idea to make sure it's not just your local...

What is my SFTP port?

Use port 22 when you're using SFTP to connect to your hosting account. Next step...

Reset Your FTP Username and Password

You can reset or change the credentials you use to log in to your hosting account via...

Create MySQL or MS SQL Databases

You can create databases on your hosting account for your websites to use. The types...

Add FTP Users

Additional FTP users can upload and manage files in your hosting account. Log...

Manage Your Hosting Account Subdomains

Subdomains let you create memorable addresses and easy ways to access areas of your...

Move Your WordPress Site to a Different Directory

What if you installed WordPress® in the wrong directory? Don't worry — it...

Move from Free Classic Linux Hosting to cPanel

When you upgrade from Classic hosting to cPanel, you will need to move your website....

Working with Error Logs

Our Linux-based hosting accounts let you enable Error Log collection for seven-day...

What is my FTP host or address?

Your FTP client (e.g. FileZilla) will let you use either of these as the FTP address...

CDONTS Example for ASP Hosting

This is an example of a CDONTS script that works with our ASP hosting plan. This...

Why is WordPress unable to connect to my database during install?

If you are getting an "Error establishing a database connection" message when trying...

Moving Large WordPress Sites to NameCat.com

There are different ways to move your WordPress® site between hosts. The easiest...

Magento: Applying SUPEE-5344 (Web Hosting)

Magento announced a critical security vulnerability with its software and issued a...

Msg 195, Level 15, State 1 / 'APPEND' is not a recognized option.

Your website might display the following error if you're using an MS SQL database:...

Msg 321, Level 15, State 1 / "FASTFIRSTROW" is not a recognized table hints option..."

Your website might display the following error if you're using an MS SQL database:...

Msg 102, Level 15, State 1 / Incorrect syntax near 'Integer'.

Your website might display the following error if you're using an MS SQL database:...

Msg 156, Level 15, State 1 / Incorrect syntax near the keyword 'COMPUTE'.

Your website might display the following error if you're using an MS SQL database:...

Msg 102, Level 15, State 1 / Incorrect syntax near '*=' or '=*'.

Your website might display on of the following errors if you're using an MS SQL...

Joomla!: Remote Command Execution Vulnerability (0-Day: Dec. 12, 2015)

All Joomla!® users need to patch their installations due to a vulnerability...

Backup Your Website with FTP and FileZilla

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

Set up Your Account

After you purchase a hosting plan, you need to set it up before you can use it to host...

Log in to WordPress

To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

Activating and Deactivating Plugins in WordPress

WordPress offers a large number of plugins to add functionality to your site. They...

Troubleshooting Plugin Issues in WordPress

If you encounter slowness or errors on your WordPress site, your plugins might be the...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Add Audio Files Using Page Builder in WordPress

Using Page Builder, you can add MP3 format audio files to play music on your website....

Add an Image Gallery Using Page Builder in WordPress

Page Builder allows you to organize your images and photos into categories by creating...

Change Text Using Page Builder in WordPress

You can change the color, style, and size of text in your existing WordPress pages....

Add Custom HTML Using Page Builder in WordPress

You can insert custom HTML in your pages, such as code for a table, in order to...

Add an Image Using Page Builder in WordPress

Chances are you are ready to add images or photos to your WordPress site. Open...

Add a Text Block Using Page Builder in WordPress

Using Page Builder, you can easily add text to your website. Open Page Builder...

Add Videos Using Page Builder in WordPress

You have the ability to add Videos to your WordPress site at any time with Page...

Change Page Layout Using Page Builder in WordPress

You can change the layout of any WordPress page by using the Layout Template module in...

Incompatibilities with Page Builder in WordPress

We try our very best to make Page Builder compatible with everything you throw at it,...

Add Sections Using Page Builder in WordPress

To organize things like photos, text, and videos, you need to add sections to your...

Enable Debug Errors in WordPress

Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...

Change Site Settings Using Page Builder in WordPress

Now that you have launched Page Builder, you can change the General settings that...

Change Your Images Using Page Builder in WordPress

After adding an image or photo, you may want to change it or alter its properties,...

Change Gallery Settings Using Page Builder in WordPress

After adding a gallery to your website, you may want to make some changes to how it's...

Change Audio File Using Page Builder in WordPress

Using Page Builder, you have the flexibility to replace an audio file to your site....

Change Your Video Settings Using Page Builder in WordPress

After adding a video, you may want to change its format, placeholder image, or auto...

Add and Edit Content in WordPress

It's easy to add and edit content on your WordPress website using Page Builder....

What is Page Builder?

Page Builder is an optional WordPress plugin that enables you to edit pages (the area...

Change Text Block Settings Using Page Builder in WordPress

You can change text block settings using Page Builder. Open Page Builder in...

Adding a New Page to My Site in WordPress

You can easily add pages to a WordPress site. Log in to WordPress . Click...

Change Row and Column Settings Using Page Builder in WordPress

You can change row and column settings at any time. Open Page Builder in...

Add Page to Navigation Menu in WordPress

After adding a new page to your site in WordPress , it's easy to add it to the...

Change Your Site Background in WordPress

You can use the WordPress editor to customize your site background. Log in to...

Recover from Failed Worker Plugin Installation in WordPress

NameCat.com uses the ManageWP Worker plugin to automatically migrate a WordPress site....

Manage Hosting Account Domains

After you set up your hosting account, you can manage the domains it uses:...

Change the Font Style in WordPress

You can use the default WordPress editor to change the font style that is used on your...

Edit Header and Footer Text in WordPress

You can use the default WordPress editor to edit text on the page, such as the site...

Edit Pages in WordPress

Customize your site to use the default WordPress editor to edit page content....

Which components does my hosting support?

Some websites need particular components to function correctly. Check this list to...

Change the Footer in WordPress

You can manually make changes to the PHP code in the footer of your WordPress site....

Change the Header in WordPress

You can manually make changes to the PHP code in the header of your WordPress site....

Install a Plugin in WordPress

You can install a WordPress plugin using the available plugins in WordPress, or...

Install a WordPress Plugin Using FTP

Some premium or custom WordPress plugins may require you to install them through FTP....

Change a Theme in WordPress

Changing your WordPress theme enables you to change much about how your website is...

Install a Theme in WordPress

You can install a theme from WordPress, or upload a premium theme that you have...

Create and Activate a Child Theme in WordPress

When customizing a theme, it is recommend to create a child theme to make changes to....

Customize Theme Settings in WordPress

You can make minor changes to the look and feel of a theme from within WordPress....

Using Page Builder in WordPress

Here's a collection of essential WordPress Page Builder tasks. This does not include...

My website was hacked!

If your website was hacked, it means someone gained access to your website's files and...

Troubleshooting WordPress

WordPress is one of the most commonly used web site platforms. While it's extremely...

Troubleshooting a Slow WordPress Site

If your site was recently loading faster, then a recent change may have affected the...

My website was hacked. What should I do?

First off, if your site was hacked, you have our sympathy. It's really frustrating -...

Unzip Files

If you have a compressed file, you can extract it after uploading it to your hosting...

Setting Your Preferences

Website preferences are settings you can use to help manage your website. Your...

Storing Large Files or File Collections (Resource Overusage)

Your hosting account can overuse resources if you are hosting a file repository or...

Allowing Spam (Resource Overusage)

Websites and applications that promote spam behavior can cause significant overuse of...

Anonymous User Content (Resource Overusage)

Websites that let anonymous users create and/or upload content can cause significant...

Web Scraping, Indexing, and Scanning Applications (Resource Overusage)

You cannot host websites or applications that that scan, scrape, or index external...

Auto-Blogging, Article Spinning, and SEO-Inflation (Resource Overusage)

You cannot host applications that perform artificial SEO inflation, also known as...

Mass Merchant Affiliates and Cloned Websites (Resource Overusage)

You cannot host websites that pull content from third parties to generate unique...

Mass Email Applications (Resource Overusage)

You cannot host applications that send massive email campaigns or generate excessive...

Outdated Applications and Add-Ons (Resource Overusage)

Web applications (WordPress, Drupal, etc.) that are out of date can contain bugs that...

Additional Resource Usage Causes (Resource Overusage)

Besides the common causes for resource usage , there are some additional...

Disable WP_CACHE for WordPress

If you're publishing recent changes to your WordPress website and not seeing them...

Software Differences Between Classic Linux Hosting and cPanel

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

Move Your Website to cPanel Manually

While moving your website from Classic hosting to cPanel , you may need to manually...

Find Your Database Hostname

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

Open Page Builder in WordPress

After your WordPress site is installed and you've selected a theme, you can use Page...

FTP: How to Upload Files

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

Installing ionCube

ionCube lets you protect your website's PHP code from being viewed and ran on...

What is FTP?

FTP - which stands for F ile T ransfer P rotocol - lets you upload your...

What is a website backup?

table {border-collapse: collapse; color: #333; margin: 1.2rem 0;} tr:nth-child(odd)...

Set up WordPress for the First Time

When you log in to WordPress for the first time in cPanel hosting or Managed...

Unzip Files with SSH

When you do not have access to a file manager, it is necessary to be able to unzip...

Create Headers in WordPress

Headers are important to both draw attention to certain text by increasing the size...

Which version of TLS is my hosting account using?

When you are accepting payments on your website, your merchant(PayPal, Stripe,...

Troubleshoot and Fix Theme Errors in WordPress              

From time to time, a WordPress theme can cause an error or issue with your site. To...

Troubleshoot Theme Errors in WordPress              

WordPress theme errors can result in error messages or blank white pages, which is...

Fix Theme Errors in WordPress              

After troubleshooting your site to determine the error, you can attempt to fix your...

Setup PHP Error Logging              

When troubleshooting PHP errors , you will want to review your PHP logs. If you don't...