Frequently Asked Questions

My Account Articles

Upgrade Your Browser

Because of the POODLE vulnerability , we've had to completely disable SSL 3.0...

Create a CheapDomain.com Account

Most customers create a CheapDomain.com account during the checkout process. However,...

I Know My Password but Cannot Log In

If you're sure you have the correct information to log in to your account, verify that...

Merge CheapDomain.com Accounts

If you'd like to merge CheapDomain.com accounts, contact customer support .

"We locked your account due to too many incorrect login attempts."

When logging in to your CheapDomain.com account, you can receive the following error...

Do you accept payment by wire transfer?

Yes. You can pay for CheapDomain.com orders with a wire transfer through our program...

Forgot your username to log in to CheapDomain.com?

If you cannot log in to your CheapDomain.com account, we can email you your customer...

I Cannot Log in to My CheapDomain.com Account

If you're having problems logging in to your account, one of the following topics...

CheapDomain.com Account Locked

If you think your CheapDomain.com account is locked, you should reset your password ....

CheapDomain.com Gift Cards

CheapDomain.com no longer offers new gift cards. However, all gift cards we issues...

Change Your Credit Card Billing Address

If you've moved, you can change your credit card's billing address to prevent any...

Change Your Auto Renew Credit Card

If you have products set to auto renew, you can change the card they use for their...

Change Your Auto Renew Payment Method

If you have products set to auto renew, you can change the payment method they use for...

Renew Your Domains or Accounts

You can manually renew your GoDaddy products at any time. In your account...

Find Your CheapDomain.com Receipts

You can find receipts for all of your CheapDomain.com purchases in your account's...

Opting out of Non-Promotional Emails

We occasionally email customers to notify them of changes to their accounts. We also...

Change the Language of Your CheapDomain.com Account

You can change which language your account and product interfaces display in. In...

Request a Refund

You can request a refund for CheapDomain.com purchases by contacting customer support...

Check Your Good as Gold Balance

After you've added funds to your Good As Gold account, you can check its balance to...

Contact CheapDomain.com Customer Support

Stuck? Need help? Contact our world-class customer support by phone. Phone support...

Which browsers work with your products?

We want our websites and applications to be pixel-perfect in the most popular desktop...

Change Your Account's Phone Number

You can change your account's phone number if you get a new one. Changing your...

Advertising Credits

We no longer offer free advertising credits with purchases.

Submitting a Change of Account/Email Update Form

If you cannot access the email address associated with your account and cannot verify...

Performing a Traceroute in Mac OS X

If you are running Mac® OS X, you can use the Network Utility application, which...

Google Chrome: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Safari: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Firefox: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Internet Explorer: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Pay for Your Account with PayPal

If your geographic location supports PayPal , you can pay for your CheapDomain.com...

What is my customer number?

You might need your customer number to log in to your account or contact our support...

CheapDomain.com Support Phone Numbers

Country Technical Support Australia 02 9355 7493...

Add Payment Methods to Your CheapDomain.com Account

You can add payment methods (e.g. credit cards and bank accounts) to your account that...

Remove a Delegate User from Your Account

When you give someone delegate access to your account, you can remove them at any...

Access Another Person's Account as a Delegate

Once you've been given delegate access to another person's CheapDomain.com account,...

Accept a Request to Access Your Account

If you receive an email from CheapDomain.com that someone is requesting access to your...

Add Money to Good as Gold

Good As Gold lets you to transfer funds directly between your bank account and ours,...

Cancel a Product

If you no longer want a product you've purchased, you can cancel it. When signed...

Change Your Support PIN

Your Support PIN identifies you as the owner of your account. You can quickly change...

Do you accept payment by check?

No. We no longer accept physical checks as a payment method. You can pay using a...

Cancel a Domain Name

If you no longer want a domain name, you can cancel it. Log in to your...

Accept an Invitation to Access Another Person's CheapDomain.com Account

If you receive an email from CheapDomain.com saying that someone has given you access...

I Updated My Account Email Address, but Am Still Getting Messages at My Old Address

If you're getting messages from us at an old email address, here's how to check and...

Safari on iPhone and iPad: Clear Cache

If you're having problems viewing your website, you can try clearing your cache and...

What is Value Added Tax (VAT)?

Value Added Tax (VAT) is a location-based tax residents of the European Union (EU) are...

My Products Page Isn't Working

Your My Products page isn't working as expected, and you may not see the options you...

Enable Two-Step Verification

You can increase your account's security by using two-step verification. When you...

Delete Products in My CheapDomain.com Account

If you no longer want a specific product in your account, you can cancel it. More...

Which products support delegate access?

People who have delegate access to another person's account can manage the following...

Update Your Account Password

You can update your password after logging in to your account. If you forgot your...

Open My Product

Before you can use your product, you'll need to log in and open it. Log in to your...

I Didn't Receive My Two-Step Verification Code

If you're using two-step verification and aren't receiving the codes we send you, use...

Turn off Two-Step Verification

Follow these steps to turn off two-step verification. The steps are different...

Change a Payment Method

Your payment methods are associated with products in your account. To change a payment...

Delete a Payment Method

When a payment method is not associated with any products in your account, you can...

Close My CheapDomain.com Account

If you want to close your CheapDomain.com account, contact customer support .

Change Your Billing Information

You can change any of your account's billing information (credit card number, etc.) by...

Turn on Auto Renew

To make sure your products renew, you can set them up to auto renew on their...

Turn off Auto Renew

If you don't want to cancel a product but want to make sure it doesn't renew, you can...