Frequently Asked Questions

My Account Articles

Upgrade Your Browser

Because of the POODLE vulnerability , we've had to completely disable SSL 3.0...

Create a Hostn.com Account

Most customers create a Hostn.com account during the checkout process. However, you...

I Know My Password but Cannot Log In

If you're sure you have the correct information to log in to your account, verify that...

Merge Hostn.com Accounts

If you'd like to merge Hostn.com accounts, contact customer support .

"We locked your account due to too many incorrect login attempts."

When logging in to your Hostn.com account, you can receive the following error message...

Do you accept payment by wire transfer?

Yes. You can pay for Hostn.com orders with a wire transfer through our program called...

I Cannot Log in to My Hostn.com Account

If you're having problems logging in to your account, one of the following topics...

Hostn.com Gift Cards

Hostn.com no longer offers new gift cards. However, all gift cards we issues...

Change Your Credit Card Billing Address

If you've moved, you can change your credit card's billing address to prevent any...

Find Your Hostn.com Receipts

You can find receipts for all of your Hostn.com purchases in your account's order...

Change the Language of Your Hostn.com Account

You can change which language your account and product interfaces display in. In...

Request a Refund

You can request a refund for Hostn.com purchases by contacting customer support ....

Check Your Good as Gold Balance

After you've added funds to your Good As Gold account, you can check its balance to...

Contact Hostn.com Customer Support

Stuck? Need help? Contact our world-class customer support by phone. Phone support...

Advertising Credits

We no longer offer free advertising credits with purchases.

Firefox: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Hostn.com Support Phone Numbers

Country Technical Support Australia 02 9355 7493...

Add Money to Good as Gold

Good As Gold lets you to transfer funds directly between your bank account and ours,...

Do you accept payment by check?

No. We no longer accept physical checks as a payment method. You can pay using a...

Cancel a Domain Name

If you no longer want a domain name, you can cancel it. Log in to your Hostn.com...

I Updated My Account Email Address, but Am Still Getting Messages at My Old Address

If you're getting messages from us at an old email address, here's how to check and...

Safari on iPhone and iPad: Clear Cache

If you're having problems viewing your website, you can try clearing your cache and...

What is Value Added Tax (VAT)?

Value Added Tax (VAT) is a location-based tax residents of the European Union (EU) are...

My Products Page Isn't Working

Your My Products page isn't working as expected, and you may not see the options you...

Enable Two-Step Verification

You can increase your account's security by using two-step verification. When you...

Delete Products in My Hostn.com Account

If you no longer want a specific product in your account, you can cancel it. More...

Change a Payment Method

Your payment methods are associated with products in your account. To change a payment...

Delete a Payment Method

When a payment method is not associated with any products in your account, you can...

Change Your Billing Information

You can change any of your account's billing information (credit card number, etc.) by...

Turn on Auto Renew

To make sure your products renew, you can set them up to auto renew on their...

I Didn't Receive My Two-Step Verification Code

If you're using two-step verification and aren't receiving the codes we send you, use...

Access Another Person's Account as a Delegate

Once you've been given delegate access to another person's Hostn.com account, you can...

Renew Your Domains or Accounts

You can manually renew your Hostn.com products at any time. In your account...

Reporting Abuse

Hostn.com takes internet safety seriously. Learn about different types of abuse, and...

Update Your Account Password

You can update your password after logging in to your account. If you forgot your...

Safari: Clear Your Cache              

If you're having problems viewing your website, you can try clearing your cache and...

Submitting a Change of Account/Email Update Form              

If you cannot access the email address associated with your account and cannot verify...

Which browsers work with your products?              

We want our websites and applications to be pixel-perfect in the most popular desktop...

Accept a Request to Access Your Account              

If you receive an email from Hostn.com that someone is requesting access to your...

Forgot your username to log in to Hostn.com?              

If you cannot log in to your Hostn.com account, we can email you your customer number...

Remove a Delegate User from Your Account              

When you give someone delegate access to your account, you can remove them at any...

Turn off Auto Renew              

If you don't want to cancel a product but want to make sure it doesn't renew, you can...

Add Payment Methods to Your Hostn.com Account              

You can add payment methods (e.g. credit cards and bank accounts) to your account that...

What is my customer number?              

You might need your customer number to log in to your account or contact our support...

Accept an Invitation to Access Another Person's Hostn.com Account              

If you receive an email from Hostn.com saying that someone has given you access to...

Change Your Auto Renew Payment Method              

If you have products set to auto renew, you can change the payment method they use for...

Which products support delegate access?              

People who have delegate access to another person's account can manage the following...

Google Chrome: Clear Your Cache              

If you're having problems viewing your website, you can try clearing your cache and...

Internet Explorer: Clear Your Cache              

If you're having problems viewing your website, you can try clearing your cache and...

Pay for Your Account with PayPal              

If your geographic location supports PayPal , you can pay for your Hostn.com...

Open My Product              

Before you can use your Hostn.com domain or program, you'll need to log in and open...

Turn off Two-Step Verification              

Follow these steps to turn off two-step verification. The steps are different...

Performing a Traceroute in Mac OS X              

If you are running Mac® OS X, you can use the Network Utility application, which...

Change Your Support PIN              

Your Support PIN identifies you as the owner of your account. You can quickly change...

Hostn.com Account Locked              

If you think your Hostn.com account is locked, you should reset your password ....

Opting out of Non-Promotional Emails              

We occasionally email customers to notify them of changes to their accounts. We also...

Close My Hostn.com Account              

If you want to close your Hostn.com account, contact customer support .

Change Your Account's Phone Number              

You can change your account's phone number if you get a new one. Warning:...