Frequently Asked Questions

My Account Articles

Upgrade Your Browser

Because of the POODLE vulnerability , we've had to completely disable SSL 3.0...

Create a GM Web Hostingz Account

Most customers create a GM Web Hostingz account during the checkout process. However,...

I Know My Password but Cannot Log In

If you're sure you have the correct information to log in to your account, verify that...

Merge GM Web Hostingz Accounts

If you'd like to merge GM Web Hostingz accounts, contact customer support .

"We locked your account due to too many incorrect login attempts."

When logging in to your GM Web Hostingz account, you can receive the following error...

Do you accept payment by wire transfer?

Yes. You can pay for GM Web Hostingz orders with a wire transfer through our program...

I Cannot Log in to My GM Web Hostingz Account

If you're having problems logging in to your account, one of the following topics...

GM Web Hostingz Gift Cards

GM Web Hostingz no longer offers new gift cards. However, all gift cards we issues...

Change Your Credit Card Billing Address

If you've moved, you can change your credit card's billing address to prevent any...

Find Your GM Web Hostingz Receipts

You can find receipts for all of your GM Web Hostingz purchases in your account's...

Change the Language of Your GM Web Hostingz Account

You can change which language your account and product interfaces display in. In...

Request a Refund

You can request a refund for GM Web Hostingz purchases by contacting customer support...

Check Your Good as Gold Balance

After you've added funds to your Good As Gold account, you can check its balance to...

Contact GM Web Hostingz Customer Support

Stuck? Need help? Contact our world-class customer support by phone. Phone support...

Advertising Credits

We no longer offer free advertising credits with purchases.

Firefox: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

GM Web Hostingz Support Phone Numbers

Country Technical Support Australia 02 9355 7493...

Add Money to Good as Gold

Good As Gold lets you to transfer funds directly between your bank account and ours,...

Do you accept payment by check?

No. We no longer accept physical checks as a payment method. You can pay using a...

Cancel a Domain Name

If you no longer want a domain name, you can cancel it. Log in to your GM Web...

I Updated My Account Email Address, but Am Still Getting Messages at My Old Address

If you're getting messages from us at an old email address, here's how to check and...

Safari on iPhone and iPad: Clear Cache

If you're having problems viewing your website, you can try clearing your cache and...

What is Value Added Tax (VAT)?

Value Added Tax (VAT) is a location-based tax residents of the European Union (EU) are...

My Products Page Isn't Working

Your My Products page isn't working as expected, and you may not see the options you...

Enable Two-Step Verification

You can increase your account's security by using two-step verification. When you...

Delete Products in My GM Web Hostingz Account

If you no longer want a specific product in your account, you can cancel it. More...

Change a Payment Method

Your payment methods are associated with products in your account. To change a payment...

Delete a Payment Method

When a payment method is not associated with any products in your account, you can...

Change Your Billing Information

You can change any of your account's billing information (credit card number, etc.) by...

Turn on Auto Renew

To make sure your products renew, you can set them up to auto renew on their...

I Didn't Receive My Two-Step Verification Code

If you're using two-step verification and aren't receiving the codes we send you, use...

Access Another Person's Account as a Delegate

Once you've been given delegate access to another person's GM Web Hostingz account,...

Renew Your Domains or Accounts

You can manually renew your GM Web Hostingz products at any time. In your...

Reporting Abuse

GM Web Hostingz takes internet safety seriously. Learn about different types of abuse,...

Update Your Account Password

You can update your password after logging in to your account. If you forgot your...

Safari: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Submitting a Change of Account/Email Update Form

If you cannot access the email address associated with your account and cannot verify...

Which browsers work with your products?

We want our websites and applications to be pixel-perfect in the most popular desktop...

Accept a Request to Access Your Account

If you receive an email from GM Web Hostingz that someone is requesting access to your...

Forgot your username to log in to GM Web Hostingz?

If you cannot log in to your GM Web Hostingz account, we can email you your customer...

Remove a Delegate User from Your Account

When you give someone delegate access to your account, you can remove them at any...

Turn off Auto Renew

If you don't want to cancel a product but want to make sure it doesn't renew, you can...

Add Payment Methods to Your GM Web Hostingz Account

You can add payment methods (e.g. credit cards and bank accounts) to your account that...

What is my customer number?

You might need your customer number to log in to your account or contact our support...

Accept an Invitation to Access Another Person's GM Web Hostingz Account

If you receive an email from GM Web Hostingz saying that someone has given you access...

Change Your Auto Renew Payment Method

If you have products set to auto renew, you can change the payment method they use for...

Which products support delegate access?

People who have delegate access to another person's account can manage the following...

Google Chrome: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Internet Explorer: Clear Your Cache

If you're having problems viewing your website, you can try clearing your cache and...

Pay for Your Account with PayPal

If your geographic location supports PayPal , you can pay for your GM Web Hostingz...

Open My Product

Before you can use your GM Web Hostingz domain or program, you'll need to log in and...

Turn off Two-Step Verification

Follow these steps to turn off two-step verification. The steps are different...

Performing a Traceroute in Mac OS X

If you are running Mac® OS X, you can use the Network Utility application, which...

Change Your Support PIN

Your Support PIN identifies you as the owner of your account. You can quickly change...

GM Web Hostingz Account Locked              

If you think your GM Web Hostingz account is locked, you should reset your password ....

Opting out of Non-Promotional Emails              

We occasionally email customers to notify them of changes to their accounts. We also...

Close My GM Web Hostingz Account              

If you want to close your GM Web Hostingz account, contact customer support .

Change Your Account's Phone Number              

You can change your account's phone number if you get a new one. Warning:...