Frequently Asked Questions

Email FAQ Articles

POP or IMAP: How do I know what type of account I have?              

Since all Workspace email plans allow POP, you can always use POP to set up your...

Do CCs and BCCs count against my daily SMTP Relay limit?

Yes. Addresses listed in the CC and BCC fields count against your daily SMTP Relay...

How many email messages can I send per day?

Your email account includes 250 SMTP relays per mailbox, per day. Each address listed...

Android: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email on...

Making Sense of Email Clients: Desktop and Mobile

Here's the Lowdown: You want to easily access and manage your email from your...

Why does my email need to be in the right region?

You can optimize the delivery of your messages by selecting the region for your email...

What is Phishing?

Phishing is a scheme where hackers get users to hand over sensitive information, like...

Outlook 2010 and 2013: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email in...

iPhone: Set up Email

You can set up and use Workspace Email on your Apple mobile devices, including iPhone...

What is the difference between regular email and a forwarding email account?

Regular email accounts, and forwarding email accounts, are two different account types...

Change Your Email Forwarding Account

You can edit the address that your email forwarding account sends email to. Here's...

What are SMTP Relays?

SMTP Relay, which stands for Simple Mail Transfer Protocol, lets you send email...

What is an MX record?

Mail servers send and receive email messages on the Internet. MX (Mail Exchanger)...

What is the difference between POP and IMAP?

POP stands for Post Office Protocol , and was designed as a simple way to access a...

What are email headers?

Every email message includes a block of text at the top that is referred to as the...

What is a catch-all email account?

A catch-all email account is an address that is specified to receive all messages that...

Getting Started

Workspace Webmail offers access to email, no matter where you are. But did you know...

iPhone: Troubleshooting Email Setup

Use the following information to troubleshoot common issues when setting up email on...

Finding My Email Program's Settings

The settings you need to set up email on your mobile device (iPhone®,...

Getting Started

These getting started guides will help you set up your Workspace email. Set up...

What is push email?

Push email automatically sends new data to an email client or mobile device. This...

Do your email accounts have virus protection?

Yes. Our email accounts include our state-of-the-art Virus Protection system that...

Why do I have to enter a code to continue sending Workspace Webmail?

If you're prompted to enter a code when you try to send a message using Web-Based...

What is Spam?

In terms of email delivery, “spam” is unsolicited bulk email. Spam is...

How many email messages can I receive per day?

There is no limit on the number of email messages you can receive. The 250 daily...