Frequently Asked Questions

Email Articles

Using a BlackBerry with Your Email

You can set up an IMAP or POP address on your BlackBerry® either through your hand...

Windows Phone: Setting up Email

We know you're excited to get your email set up on your Microsoft® Windows phone....

Android: Troubleshooting Email

Use the following information to troubleshoot common issues when setting up email on...

Setting up Email on Your BlackBerry z10

You can set up your BlackBerry z10 to work with your Workspace Email or Hosted...

MX Records Settings Assistant

Use the MX Records Settings Assistant to correct your MX record settings, when you see...

Install the Desktop Tool

The Workspace Desktop Tool installs on your computer, provides email and calendar...

Outlook (Windows): Manually Add Autodiscover SRV Record

If you want to use Microsoft© Outlook on a Windows PC with your Workspace email, you...

Assign SMTP Relays

You can assign purchased SMTP relays to certain email addresses, in your Workspace...

Buy More SMTP Relays

By default, you are limited to 250 SMTP relays , per mailbox, per day. You can...

Network Solutions: Change Your MX Records

If your domain is registered at Network Solutions, you will need to update your MX...

eNom: Change Your MX Records

If your domain is registered at eNom, you will need to update your MX records there....

Wix: Change Your MX Records

If your domain is registered at Wix, you will need to update your MX records there....

Error: Pending Setup: MX Error

If the domain you are using for email does not have the proper MX records, you will...

Outlook 2016 (Mac): Set up Email

If you have the 2016 version of Outlook on your Mac, you can set it up for your...

Outlook 2016 (Windows): Set up Email

If you have Outlook 2016, you can set up that email client for your Workspace email...

Outlook 2007: Set up Email

You can set up your Workspace email in Microsoft® Outlook 2007. We recommend...

Outlook 2013: Forward Email Messages as Attachments

Using Microsoft Outlook® 2013, you can forward email messages as attachments. You...

Stop Forwarding Copies of Incoming Email

After you set up forwarding account, you can always delete it. When you delete a...

Forward Copies of Incoming Email

You can send copies of every email you receive to other email addresses via carbon...

POP or IMAP: How do I know what type of account I have?

Since all Workspace email plans allow POP, you can always use POP to set up your...

Composing Email in Webmail

Workspace Webmail lets you compose, reply to, and forward emails. To Compose New...

Use Spam Filter Settings

While junk email might be worth a laugh or two, it's not funny when it overruns your...

Internet Explorer: Clear My Browser Cache

Clearing your browser cache can remedy a lot of problems you might see with your...

Mozilla Firefox: Clear My Browser Cache

Clearing your browser cache can remedy a lot of problems you might see with your...

Google Chrome: Clear My Browser Cache

Clearing your browser cache can remedy a lot of problems you might see with your...

Safari: Clear My Browser Cache

Clearing your browser cache can remedy a lot of problems you might see with your...

Uninstall the Desktop Tool

You can uninstall the Workspace Desktop Tools from your PC or Mac®. Uninstalling...

Using Mobile Mail on Your Phone

Mobile Mail is a simplified webmail interface that you can use on your phone's web...

Turn on Outlook Easy Setup

If you are using a Windows PC and you intend to use Outlook® for your email, you...

Troubleshooting Apple Mail

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Apple Mail: Update Existing Account Settings

If you have already set up an email account in Apple Mail, you can make changes to the...

Apple Mail Error: Cannot Send Message Using the Server

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Outlook 2010: Manually Set up Email

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Outlook 2013: Manually Set up Email

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Outlook 2011 (Mac): Set up Email

You can always use Workspace Webmail to send and receive email messages. But you also...

Outlook App on iPhone & iPad: Set up Email

To access your Workspace email from your iPhone or iPad, you can use the Outlook...

Android: Set up Email

We know you're excited to get your email set up on your Android®. We should have...

Outlook App on Android: Set up Email

To access your Workspace email from your Android phone, use the Outlook app. The...

Accessing Email on My Mobile Phone

There are lots of options for accessing your Hostn.com Workspace Email from your...

iPad: Set up Email

If you want to use your iPad® to check your WorkSpace Email email, we recommend...

Changing Email Notification Settings with the Desktop Tool

Use Workspace Desktop to change your Email notification settings. You can set how...

Updating Password Settings with the Desktop Tool

If you have Workspace Desktop Tools installed, and you change your passwords for your...

Connect My Webmail and Online Storage Accounts

You can connect your Workspace webmail and Online Storage accounts. This lets you...

Paste Images into My Email Messages

Workspace Desktop Tools and Enable Image Paste will not work in Chrome. Please use a...

HostGator: Change My MX Records

If your domain is registered at HostGator, you will need to update your MX records...

Hover (Tucows): Change My MX Records

If your domain is registered at Hover (Tucows), you will need to update your MX...

Forwarding Email

The term forwarding email can include a lot of different ideas . For example, you...

My Email Is Down

To see if the cause of your email being down is a service outage, check...

Set up Your Email Address with POP

Post Office Protocol (POP) can be used with any email plan. It has limitations when...

My Email Is Not Working

To see if the cause of your email being down is a service outage, check...

Use My Domain with a New Office 365 Account

When you set up Office 365 from Hostn.com on a domain that uses Workspace email, you...

Upgrade My Email Account Plan

You can upgrade your email plan to include more email addresses, get additional...

Downgrade My Email Account Plan

If you find you need less storage space or email addresses, you can downgrade your...

Delete Email Forwarding

After setting up an email forwarding account , you can always delete it. When you...

Change My Email Password

This article is specific to changing your Workspace email password, through webmail....

Display Settings in Webmail

Workspace Webmail lets you customize its appearance and behaviors. To Configure Your...

Change Your Email Forwarding Account

You can edit the address that your email forwarding account sends email to. Here's...

Delete an Email Template

You may have created an email template to send standard, regular messages. There comes...

Find My Server and Port Settings

The Email Setup Center is a one-page view of your account settings and helpful links...

Checking and Changing Email Regions

To provide the best email services to our customers, we offer Workspace Email servers...

Remove a Remote Email Account

Once you have added a remote email account to your Web-Based Email, you can delete it...

Set up a Forwarding Email Account

You can set up an email address solely for the purpose of forwarding messages to other...

Outlook 2013: Set up Email

You can set up your Workspace email in Microsoft® Outlook 2013. We recommend...

Outlook 2010: Set up Email

You can set up your Workspace email in Microsoft® Outlook 2010. We recommend...

I Can't Receive or See Emails

If you are unable to read your email messages, firewall software settings may be...

What is an SPF record?

A Sender Policy Framework (SPF) record is a type of Domain Name System (DNS)...

Switch Between Classic View and Updated View

Classic View and Updated View do not include the same features so whatever task...

Display Calendar Events and Tasks in Webmail

If your Workspace email and Calendar account use the same email address, you can see...

Forwarding Emails as Attachments

Use Workspace Webmail to forward emails as attachments. Workspace packages all of the...

Add an Identity

After you add an identity, you can use it to send email (using a different address)...

Email Account Limitations

These limitations apply only to Workspace email. For other limitations, see Office...

Set up POP3 on Your Gmail Account

To access your Gmail account remotely using Workstation Email, you must first set up...

Email Message Is Too Large

When attempting to send an email, you receive this error message: It means...

iPhone: Set up Email

You can set up and use Workspace Email on your Apple mobile devices, including iPhone...

What does my email bounceback mean?

When a mail server cannot send or deliver an email, it generates a "bounceback"...

Outlook: Set up Mail

Pick which Outlook version you want to set up with your Workspace email for full...

Reset Your Email Password

This article is specific to Workspace email passwords. Help for cPanel email...

Apple Mail (Mac): Set up Email

You can set up Apple® Mail on your Mac computer with your Workspace email....

What is the difference between POP and IMAP?

POP stands for Post Office Protocol , and was designed as a simple way to access a...

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An email client is an application on your computer, that lets you receive, check, and...

Set up Email on My Mobile Phone <Span Class="Uxicon Uxicon-Mobile-Phone"></Span>

You can always use Workspace webmail to send and receive email messages. But you also...

Setup Email - Ia

Top results for set up email for Office 365 Set up Office 365 email on my...

Back up Your Email, Messages, or Contacts Data

Backing up your data is a great proactive step you can take to ensure that you won't...

Forward Email - Ia

Top results for forward email for Office 365 Forwarding email Forward...

IMAP: Set up Email

If you're upgrading from POP to IMAP, rest assured, you will not lose your previous...

Signature - Ia

Top results for Signature for Office 365 Outlook for PC: Add an email...

Change Password - Ia              

Top results for Change Password for Office 365 Change an email password...

Auto Reply - Ia              

Top results for Auto Reply and Out of Office If you want to send an automatic...