Frequently Asked Questions

VPS & Dedicated Servers (My Servers) Articles

Enabling SiteLock Direct Access for Your Managed or Fully Managed Server

If you have SiteLock with one of our Managed or Fully Managed servers setup ( more...

Set up Your Server

Before you can start using your server, you have to set it up. To set up your...

Enable Admin/Root Access (Managed or Fully Managed)

If you need root (i.e. sudo or substitute/super user) access to your Managed or Fully...

Disable Admin/Root Access (Managed or Fully Managed)

If you no longer want root access enabled on your Managed or Fully Managed Linux...

Enable Administrator Access (Windows)

You can enable Administrator access on your Managed or Fully Managed Windows server....

Create a Database in Plesk

You can create new databases on your Windows server directly through Plesk. Log...

Install Microsoft SQL Server Express

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Add Microsoft SQL Server to Plesk Components

If you're trying to add MS SQL Web or Standard to your server, you need to refresh...

Connect Microsoft SQL Server Web or Standard with Plesk

If you're trying to add MS SQL Web or Standard to your server, you can configure...

Enable the SQL Server Browser Service

If you're trying to add MS SQL Web or Standard to your server, you must enable the...

Change SQL Server to Mixed-Mode Authentication

If you're trying to add MS SQL Web or Standard to your server, you must change your...

Add Microsoft SQL Server Web or Standard to Plesk

You can add SQL Web or Standard to your CheapDomain.com server and integrate it with...

Create an Admin User for Microsoft SQL Server

If you're trying to add MS SQL Web or Standard to your server that uses Plesk, you...

Migrating Your WordPress Website from Shared Hosting to Your Plesk Panel Server

Using WordPress® in shared hosting is a great solution for small business and...

What is my server's email relay server?

All of our newer servers use dedrelay.secureserver.net . Your server must send...

Configure SiteLock SMART Scans on Managed and Fully Managed Servers

By default, SMART is set up on your Managed or Fully Managed server. However, its...

Määrittävät Palvelimesi

Olet jo ostanut palvelimen - nyt sinun on valmisteltava se käyttöä varten....

Am I using My Servers or the Hosting Control Center?

We have two different interfaces to manage our servers: My Server is our...

Find Your  Username

You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...

Back up Your Server

You can create one on-demand backup of your Managed or Fully Managed Server, which...

Restoring Your Managed or Fully Managed Server from Backup

Managed and Fully Managed Servers' backup feature lets you restore your server to the...

Setting up SiteLock on Your Managed or Fully Managed Server

After adding sites to your Managed or Fully Managed server ( cPanel / Plesk ), you can...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

Reset Your Password

If you forgot your server's password, you can reset it. Log in to your...

Restart Your Server

If you cannot reboot your server manually , you can restart it by requesting a power...

Test Your Server for the Shellshock Vulnerability

After patching your server , run the following tests to make sure your server is safe...

Update Bash (Ubuntu 14)

You must patch bash to protect your Ubuntu 14 server against the Shellshock...

Update Bash (CentOS and Fedora)

You must update bash to protect your CentOS 6, 7, or Fedora 20 server against the...

Remove a Linux User

You can remove old users from your Linux server. This will revoke the user's SSH...

GLIBC DNS Vulnerability

You need to update your Linux server's installation of glibc immediately to protect...

Magento: Apply SUPEE-5344 Patch

Magento announced a critical security vulnerability with its software and issued a...

Protect Your Server from ImageMagick Vulnerability

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Install IIS 8 (Windows 2012 r2)

If you have a Windows-based server, you probably want to expose it to the internet to...

Find Your Server's IP Address

Your server comes with a dedicated IP address you can use to access your server....

Start over with Your Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

What is a website backup?

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Backups

Your server's backup options depend on your service plan. table {border-collapse:...

Which features does my Self Managed/Managed/Fully Managed server offer?              

Our servers (both VPS and dedicated ) come in three flavors, depending on the...

Set up Email Accounts              

cPanel lets you create email addresses at the domains hosted on your account....

Connect to Your Server or Shared Hosting Account with SSH              

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Setting up Nameserver DNS Using cPanel/WebHost Manager              

cPanel's WebHost Manager® (WHM) lets you use your own domain name as a nameserver...

Connect via Remote Desktop (RDC) to Your Windows Server              

To manage the Windows installation on your server, you can use Microsoft's Remote...

How do I install an SSL certificate on my server?              

You can install SSLs from any company (or Certificate Authority - also known as a CA)...

What is WebHost Manager, or WHM?              

cPanel's WebHost Manager, or WHM, is an easy to use Web application that provides...