Frequently Asked Questions

VPS & Dedicated Servers (My Servers) Articles

Enabling SiteLock Direct Access for Your Managed or Fully Managed Server

If you have SiteLock with one of our Managed or Fully Managed servers setup ( more...

Set up Your Server

Before you can start using your server, you have to set it up. To set up your...

Enable Admin/Root Access (Managed or Fully Managed)

If you need root (i.e. sudo or substitute/super user) access to your Managed or Fully...

Disable Admin/Root Access (Managed or Fully Managed)

If you no longer want root access enabled on your Managed or Fully Managed Linux...

Enable Administrator Access (Windows)

You can enable Administrator access on your Managed or Fully Managed Windows server....

Add Microsoft SQL Server to Plesk Components

If you're trying to add MS SQL Web or Standard to your server, you need to refresh...

Enable the SQL Server Browser Service

If you're trying to add MS SQL Web or Standard to your server, you must enable the...

Change SQL Server to Mixed-Mode Authentication

If you're trying to add MS SQL Web or Standard to your server, you must change your...

Add Microsoft SQL Server Web or Standard to Plesk

You can add SQL Web or Standard to your Unlimited Power Source server and integrate it...

Create an Admin User for Microsoft SQL Server

If you're trying to add MS SQL Web or Standard to your server that uses Plesk, you...

Migrating Your WordPress Website from Shared Hosting to Your Plesk Panel Server

Using WordPress® in shared hosting is a great solution for small business and...

What is my server's email relay server?

All of our newer servers use dedrelay.secureserver.net . Your server must send...

Configure SiteLock SMART Scans on Managed and Fully Managed Servers

By default, SMART is set up on your Managed or Fully Managed server. However, its...

Määrittävät Palvelimesi

Olet jo ostanut palvelimen - nyt sinun on valmisteltava se käyttöä varten....

Am I using My Servers or the Hosting Control Center?

We have two different interfaces to manage our servers: My Server is our...

Find Your  Username

You'll need your server's username to connect via SSH or Remote Desktop (RDC). To...

Back up Your Server

You can create one on-demand backup of your Managed or Fully Managed Server, which...

Restoring Your Managed or Fully Managed Server from Backup

Managed and Fully Managed Servers' backup feature lets you restore your server to the...

Setting up SiteLock on Your Managed or Fully Managed Server

After adding sites to your Managed or Fully Managed server ( cPanel / Plesk ), you can...

Set up Your Server

You already purchased a server — now you need to set it up, which includes the...

Request Additional IP Addresses

You can request up to 2 additional IP addresses for your server (for a total of 3: the...

Reset Your Password

If you forgot your server's password, you can reset it. Log in to your...

Restart Your Server

If you cannot reboot your server manually , you can restart it by requesting a power...

Test Your Server for the Shellshock Vulnerability

After patching your server , run the following tests to make sure your server is safe...

GLIBC DNS Vulnerability

You need to update your Linux server's installation of glibc immediately to protect...

Magento: Apply SUPEE-5344 Patch

Magento announced a critical security vulnerability with its software and issued a...

Protect Your Server from ImageMagick Vulnerability

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Install IIS 8 (Windows 2012 r2)

If you have a Windows-based server, you probably want to expose it to the internet to...

Find Your Server's IP Address

Your server comes with a dedicated IP address you can use to access your server....

Start over with Your Server (Reprovision)

If you want to revert to a clean setup on your server, you can reprovision it, which...

Which features does my Self Managed/Managed/Fully Managed server offer?

Our servers (both VPS and dedicated ) come in three flavors, depending on the...

Set up Email Accounts

cPanel lets you create email addresses at the domains hosted on your account....

Connect to Your Server or Shared Hosting Account with SSH

All of our Linux-based shared hosting accounts ( more info ) and servers (VPS or...

Connect via Remote Desktop (RDC) to Your Windows Server

To manage the Windows installation on your server, you can use Microsoft's Remote...

How do I install an SSL certificate on my server?

You can install SSLs from any company (or Certificate Authority - also known as a CA)...

What is WebHost Manager, or WHM?

cPanel's WebHost Manager, or WHM, is an easy to use Web application that provides...

Backups

Your server's backup options depend on your service plan. Server plan Site...

Log in to WordPress

To use WordPress, you need to log in to the WordPress Dashboard. No matter how or...

Activating and Deactivating Plugins in WordPress

WordPress offers a large number of plugins to add functionality to your site. They...

Troubleshooting Plugin Issues in WordPress

If you encounter slowness or errors on your WordPress site, your plugins might be the...

Customizing Settings in WordPress

The Settings menu in the WordPress Dashboard helps you handle the configuration of...

Use Page Builder Modules in WordPress

Page Builder uses modules as the building blocks of your website. They contain image...

Add a Text Block Using Page Builder in WordPress

Using Page Builder, you can easily add text to your website. Open Page Builder...

Change Page Layout Using Page Builder in WordPress

You can change the layout of any WordPress page by using the Layout Template module in...

Enable Debug Errors in WordPress

Setting WP_DEBUG to true in your wp-config.php will enable the debug mode...

Add and Edit Content in WordPress

It's easy to add and edit content on your WordPress website using Page Builder....

What is Page Builder?

Page Builder is an optional WordPress plugin that enables you to edit pages (the area...

Adding a New Page to My Site in WordPress

You can easily add pages to a WordPress site. Log in to WordPress . Click...

Add Page to Navigation Menu in WordPress

After adding a new page to your site in WordPress , it's easy to add it to the...

Change Your Site Background in WordPress

You can use the WordPress editor to customize your site background. Log in to...

Change the Font Style in WordPress

You can use the default WordPress editor to change the font style that is used on your...

Edit Header and Footer Text in WordPress

You can use the default WordPress editor to edit text on the page, such as the site...

Change the Footer in WordPress

You can manually make changes to the PHP code in the footer of your WordPress site....

Change the Header in WordPress

You can manually make changes to the PHP code in the header of your WordPress site....

Install a Plugin in WordPress

You can install a WordPress plugin using the available plugins in WordPress, or...

Install a WordPress Plugin Using FTP

Some premium or custom WordPress plugins may require you to install them through FTP....

Change a Theme in WordPress

Changing your WordPress theme enables you to change much about how your website is...

Install a Theme in WordPress

You can install a theme from WordPress, or upload a premium theme that you have...

Create and Activate a Child Theme in WordPress

When customizing a theme, it is recommend to create a child theme to make changes to....

Customize Theme Settings in WordPress

You can make minor changes to the look and feel of a theme from within WordPress....

Open WebHost Manager (WHM)

You can open WebHost Manager directly from the web browser. Open a web browser...

Using Page Builder in WordPress

Here's a collection of essential WordPress Page Builder tasks. This does not include...

Troubleshooting a Slow WordPress Site

If your site was recently loading faster, then a recent change may have affected the...

Install Microsoft SQL Server Express

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Connect Microsoft SQL Server Web or Standard with Plesk

If you're trying to add MS SQL Web or Standard to your server, you can configure...

Create a Database in Plesk

You can create new databases on your Windows server directly through Plesk. Log...

Disable WP_CACHE for WordPress

If you're publishing recent changes to your WordPress website and not seeing them...

What is a website backup?

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Update Bash (Ubuntu 14)

You must patch bash to protect your Ubuntu 14 server against the Shellshock...

Update Bash (CentOS and Fedora)

You must update bash to protect your CentOS 6, 7, or Fedora 20 server against the...

Remove a Linux User

You can remove old users from your Linux server. This will revoke the user's SSH...

Server Resources

Your server has a maximum amount of resources it can use. The amount of resources your...

Troubleshoot Theme Errors in WordPress

WordPress theme errors can result in error messages or blank white pages, which is...

Fix Theme Errors in WordPress

After troubleshooting your site to determine the error, you can attempt to fix your...

Setup PHP Error Logging

When troubleshooting PHP errors , you will want to review your PHP logs. If you don't...

Troubleshot and Fix WordPress Core File Errors

At times, WordPress core files can cause your site to display error messages. You have...

Troubleshoot Core File Errors in WordPress

You can use the steps below to help diagnose whether an error is related to WordPress...

Fix Core File Errors in WordPress

After confirming you are experiencing an error with a WordPress core file , you can...

Install WordPress Manually

If you do not want to install WordPress using your control panel's quick installer,...

Setting up Nameserver DNS Using cPanel/WebHost Manager

cPanel's WebHost Manager® (WHM) lets you use your own domain name as a nameserver...

Add Audio Files Using Page Builder in WordPress

Using Page Builder, you can add MP3 format audio files to play music on your website....

Add an Image Gallery Using Page Builder in WordPress

Page Builder allows you to organize your images and photos into categories by creating...

Change Text Using Page Builder in WordPress

You can change the color, style, and size of text in your existing WordPress pages....

Add Custom HTML Using Page Builder in WordPress

You can insert custom HTML in your pages, such as code for a table, in order to...

Add an Image Using Page Builder in WordPress

Chances are you are ready to add images or photos to your WordPress site. Open...

Add Videos Using Page Builder in WordPress

You have the ability to add Videos to your WordPress site at any time with Page...

Add Sections Using Page Builder in WordPress

To organize things like photos, text, and videos, you need to add sections to your...

Change Site Settings Using Page Builder in WordPress

Now that you have launched Page Builder, you can change the General settings that...

Change Your Images Using Page Builder in WordPress

After adding an image or photo, you may want to change it or alter its properties,...

Change Gallery Settings Using Page Builder in WordPress

After adding a gallery to your website, you may want to make some changes to how it's...

Change Row and Column Settings Using Page Builder in WordPress

You can change row and column settings at any time. Open Page Builder in...

Change Text Block Settings Using Page Builder in WordPress

You can change text block settings using Page Builder. Open Page Builder in...

Change Audio File Using Page Builder in WordPress

Using Page Builder, you have the flexibility to replace an audio file to your site....

Change Your Video Settings Using Page Builder in WordPress

After adding a video, you may want to change its format, placeholder image, or auto...

Set up WordPress for the First Time

When you log in to WordPress for the first time in cPanel hosting or Managed...

Edit Pages in WordPress

Customize your site to use the default WordPress editor to edit page content....

Open Page Builder in WordPress

After your WordPress site is installed and you've selected a theme, you can use Page...

Troubleshooting WordPress              

WordPress is one of the most commonly used web site platforms. While it's extremely...

Incompatibilities with Page Builder in WordPress              

We try our very best to make Page Builder compatible with everything you throw at it,...

Recover from Failed Worker Plugin Installation in WordPress              

Unlimited Power Source uses the ManageWP Worker plugin to automatically migrate a...