Frequently Asked Questions

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IMAP: Set up Email

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Last Updated: April 28, 2016 6:47 PM

Internet Message Access Protocol (IMAP) lets you access email stored on a server from multiple devices. To use IMAP email, you must have an email plan that supports IMAP. If you have IMAP-enabled Workspace email, you can set it up in pretty much any email client, on whatever computer or device you want.

These are generic instructions, and may differ, depending on which client you are using. Please see More Info for specific client instructions.

  1. You need to know your IMAP server address and available ports. To find them, go to the Email Setup Center.

    Read more about the Email Setup Center.

  2. Open your chosen email client, and create a new account.
  3. Locate the IMAP settings area.
  4. Enter the following:
    Field Enter
    Username Your full email address
    Password Your email account password
    Incoming Mail Server The information shown in the Email Setup Center
    Outgoing Mail Server The information shown in the Email Setup Center
    Incoming Port One of the options shown in the Email Setup Center, for with or without SSL
    Outgoing Port One of the options shown in the Email Setup Center, for with or without SSL
  5. Your email client may require password authentication for your Outgoing Mail Server. If so, you must have the server log on, and enter your full email address and password in the Outgoing Mail Server settings area.

Our servers may use different names for folders than the client you're setting up. You may need to map folders, to get them to sync properly. We recommend searching the Internet for instructions on correctly mapping your folders, for your specific client.

Next Step

More Info

As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.