Frequently Asked Questions

Managing My BlackBerry Devices

Print this Article
Last Updated: August 25, 2016 9:38 AM

After adding a BlackBerry® device, you can also manage your password settings, activation, resend the service book, and delete or wipe it from the Hosted Exchange Control Center.

Editing BlackBerry Smartphones

You can update and change your BlackBerry's information in the Hosted Exchange Control Center.

To Edit Your BlackBerry

  1. Log in to your Palace Wizard account.
  2. Click the BlackBerry Devices folder.
  3. Select the BlackBerry you want to edit.
  4. Click Edit.
  5. Edit the settings.
  6. Click OK.

Deleting BlackBerry Smartphones from Your Account

You can delete your BlackBerry from your Hosted Exchange Control Center.

To Delete Your BlackBerry

  1. Log in to your Palace Wizard account.
  2. Click the BlackBerry Devices folder.
  3. Select the BlackBerry you want to delete.
  4. Click Delete.
  5. Select Delete Selected Devices, and then click OK.<

    Deleting a device permanently deletes the BlackBerry from the account.

Setting Passwords on Your BlackBerry Smartphone

Setting a password on a BlackBerry ensures only authorized viewers can access it when it's locked.

To Set a Password on a BlackBerry

  1. Log in to your Palace Wizard account.
  2. Click the BlackBerry Devices folder.
  3. Select the BlackBerry you want to use.
  4. Click Password.
  5. Enter the new password.
  6. Click OK.

Generating Activation Codes for Your BlackBerry Smartphone

Activation codes let you enable your BlackBerry for use with the carrier for which it's set.

To Generate an Activation Code

  1. Log in to your Palace Wizard account.
  2. Click the BlackBerry Devices folder.
  3. Select the BlackBerry you want to use.
  4. Click Activation.
  5. Click OK.

For more information on working with your BlackBerry, see BlackBerry Support.

As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. BlackBerry®, RIM®, Research In Motion®, SureType® and related trademarks, names and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. Used under license from Research In Motion Limited.