Frequently Asked Questions

Managing Your Mailboxes

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Last Updated: August 25, 2016 9:36 AM

You can set up as many mailboxes as your Hosted Exchange Email plan allows. You can set up mailboxes in multiple organizations using the same Hosted Exchange Email plan. However, each organization must have its own domain. Organizations can have more than one domain, but domains cannot be used by more than one organization.

If you have several mailboxes you'd like to add, it might be more convenient to import them using a spreadsheet compatible with Microsoft® Excel® 2007 and higher. Importing mailboxes lets you add them all at once, rather than one by one. You can download an Excel spreadsheet formatted for importing from Hosted Exchange.

To import mailboxes, your computer needs the latest version of Adobe Flash® Player. You can download it here.

Adding Mailboxes

You can add mailboxes to your organizations, up to the total number of mailboxes allowed for your plan. You cannot add the same email address to multiple organizations.

To Add a Mailbox

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to add a mailbox.
  5. Open the Mailboxes folder.
  6. Above your list of email addresses, click Add Mailbox.
  7. On the Select Organization page:
    1. From the Select an Organization list, select the organization in which you want to add the mailbox.
    2. From the Plan list, select the Hosted Exchange Email plan from which you want to create the mailbox.
    3. Click Next.
  8. On the Configure Mailbox page:
    1. Enter a User name for the address, and select a domain from the Domain list.
    2. Enter and confirm a password for the email address.
    3. Indicate how much disk space you want to allocate to the mailbox.
    4. Click Next.
  9. On the Confirm Configuration page:
    1. Verify the organization and plan you selected are correct.
    2. Verify the email address and mailbox information you entered is correct.
  10. Click Finish.

Importing Malboxes

Importing contacts lets you add several of them at once, rather than one by one.

To Import Mailboxes

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to add mailboxes.
  5. Click the Mailboxes folder.
  6. Click Import Mailboxes.
  7. Click Download a formatted template.
  8. Open the template, enter your mailboxes' information, and then save the template on your computer.

    Remember where you saved the template on your computer.

  9. Go back to Hosted Exchange, and then click Select File.
  10. Select the template you saved, and then click Open.
  11. Click Next.
  12. Confirm the mailboxes you want to add are there, and then click Next.
  13. Click Finish. Your contacts are added.

Editing Email Addresses and Mailboxes

If necessary, you can change an email address by changing the user name or the domain associated with the mailbox. You can also update the settings for the mailbox.

To Edit Email Addresses and Mailboxes

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to modify a mailbox.
  5. Open the Mailboxes folder.
  6. In your list of email addresses, select the email address that you want to modify, and then click Edit.
  7. Optional: To change the email address, go to the Edit Mailbox section, and then change the User Name or Domain.
  8. Optional: To change the amount of disk space you want to allocate to the mailbox, specify the new amount in the Space for this Mailbox field.
  9. Click OK.

Resetting Email Address Passwords

If users lose their password or if the security of their password is compromised, you can reset their password for them.

To Reset Email Address Passwords

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to reset the password.
  5. Open the Mailboxes folder.
  6. In your list of email addresses, select the email address for which you want to reset the password, and then click the Reset Password icon.
  7. In the New Password field, enter the new password.
  8. Click OK.

Deleting Mailboxes

If you delete a mailbox, that email address is removed from all distribution lists and other areas it's included.

WARNING: If you delete a mailbox, we might not be able to retrieve its information from our servers.

To Delete Mailboxes

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to delete a mailbox.
  5. Open the Mailboxes folder.
  6. In your list of email addresses, click Delete icon next to the email address you want to remove.
  7. In the Confirm Delete section, select Delete selected Mailbox(es).
  8. Click OK to verify you want to delete the email address and its mailbox.

Adding Organizations

Hosted Exchange Email helps you to organize and manage your users by letting you create organizations in which you can group your users and allow them to collaborate. For example, you might have one organization that consists of the members of your sales force. You may have another organization that consists of all of your Division Managers.

You can create as many organizations as you need, provided you have mailboxes and disk space available for your Hosted Exchange Email account.

To Add Organizations

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Go to the top of the Organizations, and then menu click Create Organization.
  5. In the Name field, enter a name for the new organization.
  6. Click Save.

Adding a Domain to Your Organization

Your organization can use multiple domains. If your domain is in a different shopper account than your Hosted Exchange Email account, you will need to modify the DNS settings.

To Add a Domain to Your Organization

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Go to the Organizations list, expand the organization you want to use, and then click Domains.
  5. Click Add Domain, and then do one of the following:
    • Click Add a domain in this account, and then select a domain from the list.
    • Click Add a domain Not in this account, and then enter a domain in the field.
  6. Optional If you selected a domain in this account and you want us to update your MX Record for you, click Update MX Record.

    NOTE: If you are using a domain name not registered with us, or registered in a different shopper account, you need to update your DNS. For more information, see Updating DNS records.

  7. Optional: If you selected a domain in this account, and you want to update your CNAME Records, click Update DNS. This creates your Outlook Web Access URL as well as your Outlook Autodiscovery URL.

    If you are using a domain name not registered with us, or registered in a different shopper account, you need to update your DNS. For more information, see Updating DNS records.

  8. Click OK.
  9. Click Save.

Editing Organization Names

You can view the details and change the name of your organization from your Hosted Exchange Email Control Center.

To Edit Organization Names

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Select the organization you want to edit.
  5. Click Rename.
  6. In the Name field, delete the current name and enter a new name for the organization.
  7. Click OK.

Deleting Organizations

You can delete an organization at any time. If you delete an organization, the email addresses, email forwards, SharePoint sites, contacts, and distribution lists, and more, that were created under that organization are also deleted.

WARNING: If you delete an Organization, we cannot retrieve its information from our servers.

To Delete Organizations

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. From the Organizations list, select the organization that you want to delete.
  5. Verify that the organization you want to delete displays in the Organization Settings area, and then click Delete.
  6. In the Delete Organization window, click OK to verify you want to delete the selected organization and and everything associated with it.

Changing Email Display Names

You can change the that displays to recipients when you send email in the Hosted Exchange Email control panel.

To Change Email Display Names

  1. Log in to your Palace Wizard account.
  2. Click Hosted Exchange Email.
  3. Next to the account you want to use, click Manage.
  4. Open the organization where you want to modify a display name.
  5. Open the Mailboxes folder.
  6. In your list of email addresses, select the email address that you want to modify, and then click Contact Info.
  7. Enter your contact information, and then click OK. Your First Name and Last Name are your display name.