Frequently Asked Questions

Change a CNAME Record

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Last Updated: June 13, 2017 2:14 PM

A CNAME (Alias) record points to an A (Host) record. You can create multiple CNAME records and point them to an A record. The most common CNAME records are the subdomains www and ftp.

CNAME records make your DNS data easier to manage. If you change the IP address of an A record, all CNAME records pointed to that A record automatically follow the new IP address. The alternative solution, multiple A records, is not as simple as using CNAME records.

If your domain is registered at another company, see the Domains registered at another company section below for instructions.

To change a CNAME record

  1. Log in to your COMPANY_NAME account.
  2. On your product list next to Domains, click the Text Icon (plus sign button) to expand the list:
  3. Expand Domains List

  4. Next to the domain you want to manage, under the Action section, click on the Manage DNS button:
  5. Manage DNS Button

  6. On the Records list, next to the CNAME record you want to change, click the Click pencil icon on existing MX records (pencil icon) and make any necessary changes.
  7. Click Save when finished.

To change a CNAME record for domains registered at another company

  1. From the top menu, click the DNS tab, and select Manage Zones.
  2. Enter the domain name you want to use and click Search.
  3. On the Records list, next to the CNAME record you want to change, click the Click pencil icon on existing MX records (pencil icon) and make any necessary changes.
  4. Click Save when finished.

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