Frequently Asked Questions

Change an MX Record

Print this Article
Recently Updated: August 15, 2017 3:37 PM

Mail servers send and receive email messages on the Internet. MX (Mail Exchanger) records specify and prioritize the incoming mail servers that receive email messages sent to your domain name. There is often no need to modify your MX records. Sometimes you have to update them if you host a website with one network (such as ours) but you have email hosted in another. For more infomation, see What is an MX record?.

Warning: You cannot set up your domain name to use more than one mail provider at a time. If you have an email account through another email provider and change your MX record to point to our mail servers, you'll lose access to your original email account.

Note: If your domain is registered at another company, see the Domains registered at another company section below for instructions.

  1. Log in to your My Products page.
  2. If you aren't automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click DNS.
  4. On the DNS Management page, in the Records section, click the Click pencil icon on existing MX records (pencil icon) next to MX.
  5. Make any changes to the record, and click Save when finished.

To change an MX record for domains registered at another company

  1. Log in to your My Products page.
  2. If you aren't automatically directed there, make sure to select the My Products tab.
  3. Click Manage All.
  4. From the top menu, click the DNS tab, and select Manage Zones.
  5. Enter the domain name you want to use and click Search.
  6. On the DNS Management page, in the Records section, click the Click pencil icon on existing MX records (pencil icon) next to MX.
  7. Make any changes to the record, and click Save when finished.

More info