Frequently Asked Questions

Change an NS Record

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Recently Updated: August 14, 2017 2:27 PM

Nameservers give a third-party system the authority to manage the DNS for your subdomains. In every zone file, there must be at least two nameserver records. When you add nameservers for a subdomain, your subdomain and domain name have different zone files on the third-party nameserver.

If your domain name is registered with us, use the following instructions to update its nameservers depending how you use or host the domain name.

Note: If your domain is registered at another company, see the Domains registered at another company section below for instructions.

  1. Log in to your My Products page.
  2. If you aren't automatically directed there, make sure to select the My Products tab.
  3. Next to the domain you want to use, click DNS.
  4. On the DNS Management page, in the Nameservers section, click Change.
  5. Select Default or Custom from the menu.
  6. If you select Custom, enter your nameservers in the fields.
  7. Note: If you need to enter more than two nameservers, click Add Nameserver.

  8. Click Save.

Note: After you add custom nameservers, your DNS will continue to display in our system for up to 48 hours. After your update propagates, you can no longer access your DNS in our system. You must contact your third-party provider to set up corresponding zone files for the domain name to make any future updates.

To change an NS record for domains registered at another company

  1. Log in to your My Products page.
  2. If you aren't automatically directed there, make sure to select the My Products tab.
  3. Click Manage All.
  4. From the top menu, click the DNS tab, and select Manage Zones.
  5. Enter the domain name you want to use and click Search.
  6. On the DNS Management page, in the Nameservers section, click Change.
  7. Select Default or Custom from the menu.
  8. If you select Custom, enter your nameservers in the fields.
  9. Note: If you need to enter more than two nameservers, click Add Nameserver.

  10. Click Save.

Note: After you add custom nameservers, your DNS will continue to display in our system for up to 48 hours. After your update propagates, you can no longer access your DNS in our system. You must contact your third-party provider to set up corresponding zone files for the domain name to make any future updates.

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