Frequently Asked Questions

Add an NS Record

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Last Updated: September 23, 2016 1:05 PM

Nameservers give a third-party system the authority to manage the DNS for your subdomains. In every zone file, there must be at least two nameserver records. When you add nameservers for a subdomain, your subdomain and domain name have different zone files on the third-party nameserver.

If your domain name is registered with us, use the following instructions to update its nameservers depending how you use or host the domain name.

If your domain is registered at another company, see the Domains registered at another company section below for instructions.

To add an NS record

  1. Log in to your COMPANY_NAME account.
  2. On your product list next to Domains, click the Text Icon (plus sign button) to expand the list:
  3. Expand Domains List

  4. Next to the domain you want to manage, under the Action section, click on the Manage DNS button:
  5. Manage DNS Button

  6. In the Nameservers section, click Change.
  7. Select Default or Custom from the menu.
  8. If you select Custom, enter your nameservers in the fields.
  9. If you need to enter more than two nameservers, click Add Nameserver.

  10. Click Save.

After you add custom nameservers, your DNS will continue to display in our system for up to 48 hours. After your update propagates, you can no longer access your DNS in our system. You must contact your third-party provider to set up corresponding zone files for the domain name to make any future updates.

To add an NS record for domains registered at another company

  1. From the top menu, click the DNS tab, and select Manage Zones.
  2. Enter the domain name you want to use and click Search.
  3. In the Nameservers section, click Change.
  4. Select Default or Custom from the menu.
  5. If you select Custom, enter your nameservers in the fields.
  6. If you need to enter more than two nameservers, click Add Nameserver.

  7. Click Save.

After you add custom nameservers, your DNS will continue to display in our system for up to 48 hours. After your update propagates, you can no longer access your DNS in our system. You must contact your third-party provider to set up corresponding zone files for the domain name to make any future updates.

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